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Privacy Policy

 

Overview

This privacy policy sets out the principles we follow to collect, store, use and disclose personal information.

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Why we collect information?

We only collect information for the purposes of delivering and marketing our services to customers.

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What personal information do we collect?

Employees and Contractors

We collect personal information required to consider prospective employment (whether permanent, fixed term, casual or independent contractor); and to manage ongoing employment. Personal information may include:

  • Name

  • Contact information (e.g. email address, phone number)

  • Employment history

  • CV

  • References

  • Criminal conviction history check results

  • Qualifications

  • Right to work in New Zealand proof

  • IRD number

  • Bank Account number

  • Emergency contact information

  • Medical information (where required for employment purposes)

  • Payroll information

  • Leave information (holiday and sick leave)

  • Performance information (including peer and customer feedback).

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Customers

For past, current and prospective customers we collect personal and non-personal information to contact them, and in the case of current customers, to invoice them for our services. The information may include:

  • Contact information (e.g. name, email address, phone number)

  • Employment details (e.g. employer, job title)

  • Billing details (e.g. email address, physical address, purchase orders).

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Website visitors

Our websites collect personal and non-personal Information for the purpose of providing and operating the website service and aggregated visitor analytics. Specifically:

  • Your IP address

  • Date, time, and duration of visit

  • Pages accessed

  • Search terms used

  • Information including Operating System and Browser used.

 

Our websites contain a provision to ‘contact us’ which optionally collects personal Information for the purpose of engagement and marketing. This information will be processed and stored by our service providers. Information collected includes:

  • Name

  • Email address

  • Message.

 

Our websites use cookies for the purposes of providing the website service and collecting aggregate visitor analytics. More information about Wix Cookies can be found here:

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How we store personal information

We will use reasonable safeguards to store and protect personal information against loss, unauthorised access, use, modification or disclosure, and any other misuse. In particular:

  • Physical documents are secured in locked filing cabinets only accessible by authorised personnel. The workspace is also secured by access card.

  • On-premises electronic personal information is secured by ensuring its data storage is protected from external sources by using a separate physically locked server room only accessible to authorised personnel. The data is managed and secured behind a firewall, with a regular backup of the data to secure storage while applying good practice for information security management. Server room infrastructure refresh and security patching is regularly undertaken.

  • For off-premises personal information, Microsoft Azure cloud computing services are used for management and storage.

 

The following third-party service providers are used in processing and storing this information:

WIX.com                           For website hosting.

Google Analytics               For website analytics.                    

Microsoft Azure                 For IT Services (primarily Microsoft Australia region).

Microsoft 365                    For Office Productivity Services (primarily Microsoft Australia region).

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Information disclosure

Personal information will not be disclosed to other parties unless this has been authorised by the individual concerned, to comply with a legitimate legal request or is necessary for the purposes that the information was obtained (e.g. Criminal Convictions check).

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Privacy Incidents

A Privacy Incident includes an actual privacy breach, a potential breach or a near miss.

A privacy breach occurs when there is an unauthorised or accidental access to, disclosure, alteration, loss or destruction of personal information.

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Your rights

You have the right to complain and/or request a copy of the personal information we hold about you, and request for the information to be corrected if you think it is factually incorrect.

If we receive a complaint and/or a request for personal information we will:

  • Verify the identity of the requester.

  • Acknowledge the request within 5 working days after receipt.

  • Respond to the request for personal information, or correction of personal information within 20 working days (unless an extension is required).

  • Notify the requestor, in the case of a request for correction, whether the personal information will be corrected, and if not, the requestor’s right to provide a statement of correction to be attached to the information.

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:

Email: privacy.officer@resultexgroup.co.nz

Phone: +64 4 471 2471

Mail:      Level 4, 44 Victoria Street

PO Box 10-366

Wellington 6140

New Zealand

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